Who We Are

Hello!

House Proud by Holly is a small business run by me, Holly! Lovely to meet you and thank you for supporting my small business! <3

House Proud by Holly came about as a side hustle to support my young family. I am a registered nurse and mother to one beautiful toddler. I am passionate about providing a service that lifts the weight from your busy schedule. As a busy mum myself, I know how demanding life can be sometimes. Let me lessen that load for you by providing an exceptional service that leaves your home with a calming and prideful presence.

House Proud by Holly services areas extending from North Brisbane suburbs to the Sunshine Coast. Contact me to find out if I am able to travel to your area. Typical areas of servicing would include (but are not limited to) Chermside, Bald Hills, Strathpine, Redcliffe, North Lakes, Narangba, Caboolture, Morayfield, Bribie Island and more!

I am committed to using non-toxic products that still provide excellent quality cleanliness, but lessen the toxic load on your household.

I am an insured provider, with a current police check. Your safety and the cleanliness of your home is my priority.

If you’re interested in a service, please either complete the contact form, email me, or contact me via 0474 166 767. I will endeavour to respond to your enquiry within 24 hours.

I look forward to caring for you and your home soon <3

GET STARTED

Values

Compassion

At House Proud by Holly, we believe every home deserves care, respect and understanding. We recognise that life can be busy, challenging and sometimes overwhelming, and we approach every home with compassion and without judgement. Our goal is to create a clean, comfortable, and welcoming environment where our clients feel supported rather than scrutinised. We understand that every household is unique, and we treat each client with kindness, dignity, discretion and respect. We are motivated by being able to provide a service that helps lighten the load and brings peace of mind.

Reliability

We know your time and money are valuable, and at House Proud by Holly, we vow to respect these by ensuring we are always punctual, honest and dependable. We understand that inviting someone into your home requires trust, and we are committed to being consistent and professional in every interaction. We arrive when we say we will, communicate openly and honestly, and deliver a high standard of service you can count on.

Care

For us, cleaning is more than just a task. At House Proud by Holly, we believe that caring for a home means caring for the people who live in it. We approach every home with thoughtfulness, respect and attention to detail, understanding that clean and organised space can have a positive impact on wellbeing. We take pride in treating each home as if it were out own, ensuring every task is completed with genuine care, dedication, and consideration for our client’s individual needs. As a nurse, providing care is something that comes naturally to me, and I hope you will see this in the results we provide.

Terms of Service

  • At House Proud by Holly, we respect your right to privacy and confidentiality, and are committed to protecting your personal information.

    When you interact with us, via website, phone or email, we may need to collect personal information from you in order to deliver a service. Please read the following policy to understand how and why your information is collected, and how House Proud by Holly safeguards your details.

    Information we may collect:

    • Full name, residential address, email address and contact number

    • Payment information

    • Any other information you may provide when sending an enquiry or requesting a quote

    What your information is used for:

    • To provide a service

    • To manage your bookings

    • To send invoices and manage receipt of payment

    • To respond to enquiries

    • To comply with legal requirements and obligations

    Sharing of your information:

    House Proud by Holly does not share or sell your information to third parties.

    We may need to share your information with trusted providers (i.e. for payments etc.).

    We may need to disclose your information if required by law.

    Confidentiality and security

    We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

    The owner and operator of this website has completed cyber security training for small businesses under a recognised provider with the Australian Government.

    Your rights

    You have the right to:

    • Access the personal information we hold about you.

    • Request corrections if your details are inaccurate.

    • Request deletion of your personal information, subject to legal and contractual obligations.

    If you have any queries or concerns about the information in the above policy, please contact us via the provided email address.

  • Please provide at least 24 hours notice for cancellations. A cancellation within the 24 hour notice period may incur a cancellation fee.

  • Payments are due within 7 days of service. Payments can be made either via PayID, card, bank transfer or cash.

    Late payments may incur a fee.

  • Clients are responsible for ensuring safe and timely access to the property. Dogs must be secured safely to ensure the safety of the cleaner.

    If there is not safe or timely access to the property, a call out fee may be applied.

  • Clients are responsible for ensuring a safe environment for the cleaner to work in, ensuring removal of dangerous objects or substances from the home. We reserve the right to refuse service if conditions are unsafe or hazardous.

    We respect the health and safety of our clients by following safe cleaning practices and using non-toxic products.

  • House Proud by Holly is fully ensured by public liability insurance.

    We take the utmost care in our practices.

    In the unlikely event of damage, please notify us within 12 hours of the clean.

    House Proud by Holly is not liable for pre-existing damage, wear and tear, or items in a fragile/unstable nature.

  • We hope that you will always be satisfied with the thoroughness of your clean, however if you are not satisfied, please contact us within 24 hours and we will do our best to resolve it. Your satisfaction is our priority.

Ready to Work With Me?

Fill out the form now, and I will reach out to schedule your cleaning transformation.